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Customer Service problems


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#1 Spiritwalker

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Posted 17 August 2017 - 02:11 PM

Does anyone else have problems with customer service when dealing with warranty issues?  It seems every time I have to take my bike into the shop for warranty issues, it ends up being a month or two in the shop.  Unfortunately for me, this is a trip that is over 500 km one way.  Any suggestions?  Thanks.

#2 Solly

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Posted 18 August 2017 - 01:32 PM

It might help you to try and source the parts yourself. Maybe they have a small inventory and are ordering right from the factory. Time issue would be obvious at that point.

#3 Wooden Nickel

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Posted 19 August 2017 - 02:40 AM

I can't say for sure since I don't know the details, but it sounds like a slow dealer.  Have you notified IMWA headquarters?  I think, after 4 weeks, they have to extend your warranty by the length of time at the dealer.  
The only time my dealer had my bike for a warranty repair that lasted 4 weeks is when it dropped a lower rod bearing and the engine had to be shipped to Redmond, Washington and back.

#4 Russ Noe

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Posted 19 August 2017 - 09:18 AM

Definitely contact IMWA Headquarters in Redmond, WA.
~RN

#5 Spiritwalker

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Posted 19 August 2017 - 12:31 PM

View PostRuss Noe, on 19 August 2017 - 09:18 AM, said:

Definitely contact IMWA Headquarters in Redmond, WA.
~RN
I just sent them an e-mail.




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